Last updated: September 28, 2026

We want you to be happy with your purchase. If something isn’t right, our return process is designed to be clear and fair.

Return Window
You have 30 calendar days from the date you receive your item to request a return. Enjoy 30-day hassle-free returns.

Return Conditions
To be eligible for a return, the item must be:

  • Unused and in the same condition you received it.
  • In its original packaging.
  • If defective, please include a photo or short description of the issue.

We do not offer exchanges. If you need a different item, please return the original and place a new order. This is usually faster.

Return Shipping and Fees

  • Free returns: We provide a prepaid return label. No return shipping cost to you.
  • No restocking fee.
  • No reset fee.

We cover return shipping for both remorse and defective items. For defective items, we also cover any original shipping charges (though shipping is always free). You will not be charged any hidden fees.

How to Return an Item

  1. Email us at info@grimmsoffer.com with your order number and reason for return.
  2. We will send you a prepaid return label within 1 business day.
  3. Pack the item securely in its original packaging.
  4. Attach the label and drop off the package at the carrier location indicated.
  5. Once we receive the return, we will inspect it and process your refund.

Return Address
Grimmsoffer
112 Rathfarnum Dr, Weldon Spring, MO 63304, United States

Refund Timeline

  • After we receive your return, we inspect it within 1–2 business days.
  • If approved, we issue a refund to your original payment method.
  • The refund will appear on your statement within 7–10 business days, depending on your bank or PayPal.

Defective or Wrong Item
If you received a defective or incorrect item, contact us within 30 days. We will provide a prepaid return label and either send a replacement (if available) or issue a full refund. We cover all return shipping costs.

Customer Remorse
If you simply changed your mind, the same free return process applies. You do not pay for return shipping. We do not charge restocking fees.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, check with your bank or PayPal first. If you still have issues, contact us at info@grimmsoffer.com.

Contact
For any return questions, email info@grimmsoffer.com or call +1 636-493-5944, Monday–Friday, 9:00 AM–6:00 PM CT.